Welcome to Camp Furnish’s FAQ section. As specialists in military-grade tactical gear and outdoor equipment, we’ve compiled answers to the most common questions about our products, shipping, and services. Whether you’re preparing for an expedition or upgrading your survival kit, find the information you need below.

Product Questions

What types of products does Camp Furnish specialise in?
We specialise in high-performance tactical and outdoor equipment including:
  • Military-grade backpacks, bergens, and patrol packs
  • Survival gear (fire starters, emergency kits, camping tools)
  • Protective eyewear (ballistic glasses, goggles)
  • Durable camping equipment (tents, cooking gear, furniture)
  • Specialist storage solutions (gun cases, dry bags)
Our products are designed for professionals and serious outdoor enthusiasts who demand reliability in extreme conditions.
How do I choose between similar products like backpacks vs rucksacks?
The main differences lie in capacity and design:
  • Backpacks: Typically 20-40L, ideal for day trips and urban tactical use
  • Rucksacks: 40-60L, designed for multi-day excursions with frame support
  • Bergens: 60L+, military-spec load-carrying systems for extended operations
Our product descriptions include detailed specifications about capacity, materials, and intended use scenarios. When in doubt, contact our gear experts at [email protected].
Are your ballistic glasses actually bulletproof?
Our ballistic eyewear meets or exceeds MIL-PRF-31013 standards for fragmentation protection. While no eyewear can guarantee protection against direct bullet impacts, our glasses are engineered to withstand:
  • High-velocity projectiles (tested with 0.15″ steel balls at 660 ft/s)
  • UV radiation and extreme weather conditions
  • Impact from sharp debris common in tactical environments
Each product page specifies its exact protection rating.

Shipping & Delivery

What are my shipping options to [country]?
We offer two global shipping services (excluding some remote areas and parts of Asia):
  • Standard Expedition (£12.95): 10-15 business days via DHL/FedEx with full tracking
  • Explorer’s Free Shipping: 15-25 business days via EMS for orders over £50
All orders are processed within 1-2 business days from our Cardiff warehouse. High-value items (£200+) require signature confirmation.
Why don’t you ship to my location in Asia?
Due to complex customs regulations and unreliable carrier networks in certain Asian regions, we temporarily restrict shipments to these areas. We’re actively working to expand our service coverage. Please check back quarterly or contact us for updates about your specific location.
How is my survival gear packaged for shipping?
We treat your equipment with the same care we’d want for our own field gear:
  • All items are wrapped in protective materials
  • Weather-sensitive gear (fire starters, dry bags) receives waterproof wrapping
  • Fragile items like glasses are shipped in rigid containers
  • Discreet packaging for tactical items when requested

Returns & Exchanges

What’s your return policy for field-tested gear?
We stand by our products with a 15-day return window from delivery date:
  • Free returns for defective items
  • Original packaging required for eyewear and electronics
  • Used survival equipment must be in resalable condition
  • Fast-track exchanges available for tactical professionals (email [email protected])
Note: For hygiene reasons, we cannot accept returns on used cooking gear or opened emergency rations.
My backpack sustained damage during an expedition – is this covered?
While normal wear and tear isn’t covered, we warranty all products against manufacturing defects. If your gear failed under reasonable operational conditions:
  1. Email [email protected] with photos of the damage
  2. Include your order number and usage details
  3. Our gear assessment team will respond within 72 hours
Many of our products come with extended manufacturer warranties – check individual product pages for details.

Payments & Accounts

What payment methods do you accept?
We accept all major payment options for tactical professionals worldwide:
  • Credit/Debit Cards: Visa, MasterCard, JCB
  • PayPal
  • Bank transfers (for bulk/wholesale orders over £500)
All transactions are encrypted using military-grade 256-bit SSL security.
Why was my payment for gun cases declined?
Payment declines for tactical equipment typically occur because:
  • Your bank flagged it as unusual activity (common with high-value tactical purchases)
  • Country-specific restrictions apply to certain items
  • Billing/shipping address mismatch
We recommend contacting your card issuer first, then our support team at [email protected] with your order details.

Technical Support

How do I maintain my ballistic glasses?
Proper care ensures optimal performance:
  • Clean with microfiber cloth and lens-specific cleaner only
  • Store in provided hard case when not in use
  • Avoid petroleum-based products that can degrade coatings
  • Replace immediately if lenses develop cracks or deep scratches
See the included care guide for model-specific instructions.
What’s the shelf life of your emergency fire starters?
Our premium fire starters have a 10-year shelf life when:
  • Stored in original waterproof packaging
  • Kept at temperatures between -20°C to 50°C
  • Protected from direct sunlight and moisture
We recommend rotating your survival kit supplies every 5 years for maximum reliability.

Need Tactical Support?

Our gear experts are standing by to help you prepare for your next mission. Contact us at:

  • Email: [email protected]
  • Store: Camp Furnish Sales Store, 25 Queen St, Cardiff, GB CF7D 6XN

“Equipping Adventurers Since 2012”