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At Camp Furnish, we stand behind our tactical gear and survival equipment with the same commitment we bring to the field. If your equipment doesn’t meet mission requirements, we’ll make it right.

Our Returns Promise

We accept returns and exchanges within 15 days of delivery for most items. Your satisfaction is our operational priority.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Emergency & Survival consumables (fire starters, water purification tablets)
  • Eyewear (ballistic glasses, goggles) if opened or used
  • Badges & Patches with custom embroidery
  • Any item showing signs of use or missing original packaging

Return Conditions

To qualify for return or exchange:

  • Item must be unused and in original condition
  • Original tags and packaging must be intact
  • Proof of purchase required (order number or receipt)
  • Return initiated within 15 days of delivery

Step-by-Step Return Process

1. Initiate Your Return

Email our Tactical Support Team at [email protected] with:

  • Your order number
  • Item(s) to return
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Camp Furnish Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return: [Product Name(s)]

Reason: [Brief explanation]

Preferred resolution: [Refund to original payment method/Exchange for (specify product)]

Thank you,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Within 48 hours, we’ll email:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

3. Package and Ship

Securely pack items in original packaging and include:

  • Return authorization number
  • Copy of your order confirmation
  • Completed return form (if applicable)

4. Processing Your Return

Once received at our Cardiff HQ, we’ll inspect within 3 business days and notify you via email.

Refund Timeline & Methods

Refund Processing: 3-5 business days after return approval

Refund Method: Original payment (Visa, MasterCard, JCB, PayPal)

Timeline to Appear:

  • Credit Cards: 5-10 business days
  • PayPal: 2-3 business days

Note: Original shipping fees are non-refundable except for defective items.

Exchange Process

For exchanges:

  1. Follow standard return process
  2. Specify desired replacement item
  3. We’ll ship new item once return is received
  4. Price differences will be charged/refunded as needed

International Returns

For customers outside the UK:

  • You’re responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs duties

Damaged or Defective Items

If your tactical gear arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Provide photos of damage
  3. We’ll arrange prepaid return shipping
  4. Receive replacement or full refund

Expedition-Ready Support: Our Tactical Support Team operates 08:00-20:00 GMT to handle your return missions. Contact [email protected] for immediate assistance.

“Equipping Adventurers Since 2012” with confidence in every purchase.